FAQs

1) How can I be sure that my Meat will be fresh upon arrival?

We do everything to ensure that your goods arrive on your doorstep as fresh as the moment it was hand prepared by our butcher. We use specially designed temperature controlled boxes and ice packs which ensure that the meat and fish products stay below 5 degrees for up to 48 hours. Please see our Deliveries & Packaging section for more detail. 

 

2) Next Day Delivery 

We now offer next day delivery on all of our fresh meat products. Please order by 2pm in order to receive your parcel the following. For more detailed information please Click Here.

 

3) For how long does the Meat stay fresh in the LiveLean box?

Our packaging has been tested to show that the contents of the box will remain at the desired temperature for up to 48 hours, although our courier delivers within 24 hours of collection. On the rare occasion your box cannot be delivered the contents will stay fresh but it is the customer's rsponsibility to manage their delivery.

 

4) What about your frozen products?

The majority of our meats are fresh but some of the more exotic cuts and game will be frozen when they are packed. We recommend that you do not re-freeze these products if they have thawed during transit; simply refrigerate and consume within a week.

 

5) But I can freeze the fresh Meat, yeah?

Absolutely! You have two choices with your fresh produce: 1. Store in the fridge and consume within the ‘use by’ date or; 2. Store in your freezer and consume within 6 months.

 

6) How quickly will my order be delivered?

We deliver on a Monday-Saturday all of which is delivered next day if ordered before 2pm. You can select your delivery date in checkout which gives you the flexibility of arranging for someone to be in to collect your parcel.

 

7) What if I am not in?

Ideally there will be somebody present at the delivery address to collect your order, however it is not imperative. 

 

Please make sure you fill in the ‘Delivery Instructions’ and provide the driver with as many details as possible – for instance you may request to have your box delivered to a neighbour’s house or put in a safe place (shed or porch). 

The courier will always look for a safe location to leave your parcel should you not leave any delivery instructions and there is nobody home to collect the goods. 

Alternatively, we can deliver to your place of work or even your gym!

 

8) Other delivery suggestions…..

Why not have your box delivered to your place of work?

Or, alternatively, speak to your local gym about taking delivery on your behalf for collection that night….

 

9) What days and times do you deliver?

We use a leading UK courier company to deliver our parcels who deliver our parcels on a Tuesday and a Thursday. Please select in checkout which day and date you would prefer.  

 

10) How much does delivery cost?

Your order must be a minimum of £25. There is a postage and packaging charge of £4.95. For orders over £75 delivery will be free of charge.

 

Saturday deliveries cost an additional £2.50.

 

11) Delivery Restrictions

We deliver to all post-codes throughout England and Wales and a large portion of Scotland, however there are some remote locations to which we cannot provide a delivery service. We cannot deliver to the following postcodes:

 

AB31-AB38

AB40-AB56

IV1-28

IV30-32

IV36-40

IV52-54

IV63

KW1-14

PA21-PA38

PH4-PH41

PH49-PH50

Channel Islands

Northern Ireland

All of the Republic of Ireland

HS

IV41-49

IV51, 55 and 56

KA27 and 28

KW15-17

PA20

PA41-PA49

PA60-78

PH42-44

ZE

Isle of Man

 

12) Are your products organic?

Our meat and fish isn’t organic, but please do not confuse the term ‘organic’ with the highest quality. All of our meat is of very high quality and each animal lives its life in good, healthy conditions.The term organic can be attributed to meat products which are no better than our own yet cost 4x as much.. 

All of our beef and lamb is grass-fed, our chicken is high welfare and we offer some quality free range pork products. We also support the Buy British movement. 

We also offer a selection of free range chicken and we have recently included 'Pasture for Life' beef products which is the most reliable and noteworthy accreditation for 100% Grass Fed produce - something we are very proud of.

 

13) The vacuum packed meats have an odd odour initially?

After having initially opened your vacuum sealed meat it is perfectly normal to encounter a slight odour. This is called ‘confinement odour’ and will dissipate after a minute or so once the oxygen has got to the meat. Let the product breathe on a plate out of the packaging and it will be absolutely fine.

 

14) How do I change/cancel an order I have made?

If you need to change/cancel an order please contact us here as soon as possible. Provided we have sufficient time we will endeavour to alter or cancel your LiveLean order.

 

15) What payment methods do you accept?

You have two options – if you have a PayPal account you can use that or you can use your credit / debit card. We accept the following cards: Visa, Mastercard, and American Express.

 

16) Is Payment Secure?

Shopping with us is perfectly safe. PayPal is the largest payment gateway in the world and, as such, offers the most secure service. We do not save your card details on our site and the LiveLean checkout process is secured with an SSL certificate. We have been verified by Trustwave which guarantees a secure checkout area so rest assured, your card details are safe.

 

17) Refund Policy

We work tirelessly to ensure that you receive your order when promised and in the freshest condition. If for any reason you are unhappy with the quality of your product then please do not hesitate to contact us here and we will do what we can to help.

 

 

 

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