Deliveries & Packaging

Delivery & Packaging

 

 

What Days Do You Deliver?

 

We currently deliver parcels Monday-Friday & Saturday

 

You can select which date you would like in the checkout, and order for as far in advance as you like.

 

Next Day Delivery

 

If you place your order by 2pm you will be able to select the following day to receive your parcel. Please Click Here for more information [insert hyperlink]

 

Which Courier Do You Use?

 

We use DPD to deliver our parcels - the best in the business. 

 

Tracking Your Order

 

You will receive a tracking number and will be kept up to date with dispatch, transit and delivery of your box via email and SMS. Our drivers will aim to deliver your goods between the times of 07.00-19.30.

 

If you have any queries, please feel free to contact us during working hours via email, live chat or give us a call. Our dedicated customer support team will be happy to help.

 

How Much is Delivery?

 

Your order must be a minimum of £25. There is a postage and packaging charge of £4.95. 

 

Delivery is FREE for all orders over £75.

 

Saturday deliveries cost an additional £2.50.

 

 

What If I Am Not In?

 

Ideally there will be somebody present at the delivery address to collect your order, however it is not imperative. 

 

Please make sure you fill in the ‘Delivery Instructions’ and provide the driver with as many details as possible – for instance you may request to have your box delivered to a neighbour’s house or put in a safe place (shed or porch). 

 

The courier will always look for a safe location to leave your parcel should you not leave any delivery instructions and there is nobody home to collect the goods. 

 

Alternatively, we can deliver to your place of work or even your gym!

 

Delivery Restrictions

 

We deliver to all post-codes throughout England and Wales and a large portion of Scotland, however there are some remote locations to which we cannot provide a delivery service. We cannot deliver to the following postcodes:

 

AB31-AB38

AB40-AB56

IV1-28

IV30-32

IV36-40

IV52-54

IV63

KW1-14

PA21-PA38

PH4-PH41

PH49-PH50

Channel Islands

Northern Ireland

All of the Republic of Ireland

HS

IV41-49

IV51, 55 and 56

KA27 and 28

KW15-17

PA20

PA41-PA49

PA60-78

PH42-44

ZE

Isle of Man

 

 

 

Our Temperature Controlled Packaging

When buying fresh goods online it is important to know that they will arrive at your door as fresh as the moment they were packaged. We have taken great steps to ensure that this is the case by using specially designed temperature controlled boxes which guarantees that your meat stays perfectly fresh for up to 48 hours…. Just think of our boxes as mini, transportable fridges!

 

 

 

Important Delivery Disclaimer

As soon as your parcel has left our packing facility and is in the hands of the courier, whilst of course we will help to track it where we can, it is your responsibility to track and manage its delivery. LiveLean accepts no responsiility for consignments which are lost in transit. We will endeavour to help locate and resolve any issues but it is ultimately the customer's duty to ensure somebody is at home to collect the parcel or a safe place is stated in the instructions for the courier to leave there. Should you choose to re-arrange a delivery with the courier, you need to mindful that the contents will only stay fresh for a certain period of time. We have customer support who operate Monday to Friday 9am - 5pm who will be happy to help and if you are expecting a delivery that day please contact us within those hours in the event you cannot track your order.

 

Some of the goods we supply are perishable and so it is your responsibility to either ensure that somebody is in to collect them or provide a safe environment for our courier to leave the box. Should your order be returned to the courier’s depot, it is your responsibility to collect within 48 hours from our dispatch. Our boxes are tested and designed to keep the products at the requisite temperature for up to 48 hours, however once a parcel has left our facility it is in 3rd party hands and we, accordingly, cannot be held responsible the products contained withiin it. We use a trusted a carrier and experience very few problems which should not put you off from ordering.

  

It is important to note that LiveLean accepts no liability for parcels which are delivered to incorrect locations due to incorrect shipping information being provided. Please check carefully that the information you input is accurate so as to ensure safe delivery of your cosignment.

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